Shannon Copeland


Managing Director


Shannon has more than 20 years’ experience driving change and innovation in the services industry. As Chief Operating Officer of N3, Shannon is responsible for overseeing all business operations while growing the company’s profitability and cash flow. Shannon also leads N3’s innovative efforts to develop unique machine learning tools to drive operating efficiency and client results. Before joining N3, Shannon served as a Director for Huron Consulting and as the Director of Strategy and Group COO of a global law firm leading strategy and operations throughout 18 offices in the United States, Europe, and the Middle East. Prior to that, Shannon held positions at Chevron, Deloitte, and Georgia-Pacific.

Talks and Events

2022 Talk: Knowledge First Design for Dynamic Intelligent Contact Centers, and Beyond

Accenture (NYSE: ACN) recently acquired N3 because Fortune 100 Companies were selecting N3 as their intelligent contact center of choice. N3’s rise in visibility is due to the tangible ROI results delivered with “Mia” – N3’s groundbreaking Market Intelligence Assistant. Mia, is an always-on AI and machine learning Knowledge Graph platform that aggregates insights and delivers the most important, contextually relevant insights to the Sales or Customer Success Advisor during an active conversation in order to facilitate successful sales outcomes.